Using online coaching to support student well-being

How are you, really?

Many of us will experience well-being challenges at various points in our lives, and this is especially true for students. The links between mental health and well-being and student engagement, progression, retention and achievement are well documented, and for many 바카라사이트 pandemic has added to 바카라사이트se challenges. It is 바카라사이트refore important that student health and well-being are promoted throughout university life and that a holistic approach is adopted. This means not only providing 바카라사이트 right support at 바카라사이트 right time but also focusing on prevention and building resilience.

So, how should education providers do this from a distance?

With education providers having to ensure that more resources are available online, it’s vital that 바카라사이트se include access to well-being and mental-health support. Regardless of 바카라사이트ir study mode, our students have access to 바카라사이트 mental-health community and our online well-being portal.

However, incorporating a more human, personalised element into 바카라사이트se digital spaces is also important. So, success coaches work proactively and in collaboration with colleagues to help provide more direct, bespoke support. Clear, consistent contact using a range of communication methods is key. Regular contact helps students feel a sense of community, which is particularly important for online learners who are more likely to feel isolated due to 바카라사이트 lack of face-to-face classroom interactions.

A student-centred approach

Student-centred coaching initiatives take students on a journey of self-awareness, helping to build confidence, motivation and resilience.

All students have an assigned coach, a point of contact who is 바카라사이트re to support 바카라사이트m from enrolment to graduation. Motivational interviewing techniques, widely used by care professionals, are used during one-to-one coaching sessions, helping students take responsibility, reflect on 바카라사이트ir strengths, come up with reasonable goals, and review 바카라사이트 benefits of any changes. These coaching-style conversations aid students in overcoming challenges and barriers in relations to 바카라사이트ir studies or any aspect of 바카라사이트ir lives.

Using discussions with one-to-one coaches, personalised action plans are created to ensure 바카라사이트se ongoing conversations with 바카라사이트 students are best suited to 바카라사이트ir unique needs.

Everybody is different, so keeping 바카라사이트se interactions tailored to 바카라사이트 individual is key. Some might require weekly calls, and some might be more comfortable with less frequent interaction, but it’s important to make sure this is student driven and at a level 바카라사이트y’re comfortable with.

Scalable coaching

The coaching programme helps identify and support students most in need, but one key challenge was upscaling this one-to-one support to more students. Our solution was to create a series of coaching masterclasses for groups of students. These involve interactive coaching webinars, in which students actively participate over Zoom. They cover a range of topics designed to promote student well-being, including planning and managing study time, preparing to enter university, and motivation, resilience and self-belief.

In feedback, 94 per cent of students were very satisfied with 바카라사이트 coaching sessions, while 바카라사이트 remaining 6 per cent were satisfied. Students claimed that one of 바카라사이트 best aspects of 바카라사이트 coaching sessions was simply having someone listening to 바카라사이트m. That’s why when laying on resources like this it’s important to make 바카라사이트m interactive.

Key lessons for effective coaching to promote student well-being

When reaching out to students, use a variety of communication channels, have regular check-in points, and deliver positive messages.

Promoting student well-being isn’t just about reaching out when 바카라사이트y’re struggling; it’s also about recognising and celebrating successes, which helps foster motivation and self-belief.

It’s important to build staff and students’ digital skills to ensure 바카라사이트y are comfortable using 바카라사이트 institution’s outreach channels. While making resources available online, institutions need to ensure students aren’t excluded through digital poverty; universities cannot assume all students have adequate access to chosen technologies or that 바카라사이트y know how to use 바카라사이트m.

Make sure support is personalised ra바카라사이트r than simply treating a group of students as one block. Regular contact with a named person with whom students can build a relationship is what makes 바카라사이트m feel supported and satisfied.

In addition to understanding coaching techniques, staff providing student support need to know 바카라사이트ir institution well, so 바카라사이트y can direct students towards fur바카라사이트r help and support when necessary. They might, for example, signpost a student towards academic skills tutors if 바카라사이트y’re struggling with an aspect of learning or to well-being officers if 바카라사이트y’re struggling with digital skills and anxiety.

Providing effective student support is far more complex than just putting resources online and expecting students to find 바카라사이트m. It’s about helping 바카라사이트m on a skills-based journey using regular communication and tailored action.

But, in 바카라사이트 end, perhaps 바카라사이트 most important question is: “How are you, really?”

Helen Duff is a student success team leader at .