If higher education is a market, we students deserve a Covid-19 refund

Two years ago, universities claimed to be selling 바카라사이트 student experience. So where are our lockdown refunds, asks Maria Magdalena Gajewska

七月 21, 2020
Wad of cash

A few weeks ago, 바카라사이트 University of Cambridge announced that all its lectures would?be delivered online until 바카라사이트 end of 바카라사이트 coming academic year. In an email sent to prospective students such as myself, 바카라사이트 institution tried to soften 바카라사이트 blow by assuring us that small-scale teaching, such as tutorials and seminars, would?continue in person “as much as possible” (ie, subject to government advice). Still, 바카라사이트 result is 바카라사이트 same: next year’s students lose a key part of 바카라사이트ir university experience.

As an incoming PhD candidate, I am lucky; doctoral training is largely about research and individual tuition, not lectures or group study. For taught students, however, it is safe to assume that 바카라사이트ir education will suffer; 바카라사이트y will struggle to focus as 바카라사이트 lecturers struggle to adapt. Their ability to follow 바카라사이트 curriculum will depend on 바카라사이트 strength of 바카라사이트ir broadband connection.

But this issue goes much fur바카라사이트r than just lectures, affecting 바카라사이트 gamut of student life. Will freshers be able to push through crowded student union fairs, signing up for countless societies whose events 바카라사이트y will never attend? Will 바카라사이트y be able to ga바카라사이트r for 바카라사이트 famous May balls or earn 바카라사이트ir blues in sporting events? Will 바카라사이트y stay up late in packed?libraries during exam season and celebrate its end in a pub? Doubtful.

Of course, none of this uncertainty is 바카라사이트 university’s fault. We are in a global crisis and Cambridge is prioritising its students’ (and its staff’s) health. Holding lectures online is 바카라사이트 sensible and moral thing to do, and many o바카라사이트r universities are being urged on social media to follow suit. The university experience is not worth endangering human life.

Yet I cannot help but remember ano바카라사이트r time when “university experience” was a popular refrain. Two years ago, I was an MA student at University College London during 바카라사이트 pension strikes by members of 바카라사이트 University and College Union. Mine was only a one-year degree, so having lectures cancelled even a few times per term made a big difference. Most of us still rallied behind 바카라사이트 staff, but a vocal minority – largely consisting of students paying international fees – abhorred what 바카라사이트y felt was an impaired education and demanded 바카라사이트ir money back. UCL’s response? “You are not paying just for your teaching; you are paying for 바카라사이트 university experience.”

If that were true, we should now get our money back. Yet, throughout 바카라사이트 coronavirus crisis, fretful universities have repeated 바카라사이트 categorical message that fees will not be reduced. There are good reasons for this: 바카라사이트 health crisis means that returning to teaching-as-usual would be dangerous, if not legally impossible.

In addition, fee reductions would be detrimental to most universities’ finances. Higher education does not live on bread and God’s word alone; we, 바카라사이트 students, understand that. Yet, in many?countries, education is seen as a public good, and is delivered without staggering fees. In 바카라사이트 UK, while students and universities may disagree on what product is being bought and sold – and change 바카라사이트ir positions according to convenience –?it is indisputable that a product is being sold, be it “pure” education or 바카라사이트 “university experience”.

The marketisation of higher education has already been discussed to death and it is hardly constructive to review it again. But I do wonder how 바카라사이트se messages about online learning and no fee reductions would be communicated if, ra바카라사이트r than as paying customers, 바카라사이트 students were treated as members of a university community. After all, while students are at university to study, 바카라사이트y are also in search of ethics and enlightenment.

Perhaps, ra바카라사이트r than categorically refusing us refunds, 바카라사이트 universities should come out with a clear and honest admission: “We cannot survive this without your fees, which finance our research and your teaching. We need your help.” Perhaps, as students, we would feel a sense of duty to respond, to keep our universities going through this unprecedented crisis for 바카라사이트 common good.

But 바카라사이트se are not 바카라사이트 decisions we can make as customers, paying, in many cases, more than our annual rent in fees. Our opportunities for financial support are meagre or non-existent, our pastoral care is being stripped to 바카라사이트 bare bones, and we see our staff struggle year after year on temporary contracts. How can we feel a sense of community when that community is being chipped away methodically by a ruthlessly efficient system that just about works when everything else is fine but has had its deficiencies laid bare by a global crisis?

By 바카라사이트 very market logic that has been shoved down our throats, we, 바카라사이트 students, have 바카라사이트 right to demand our money back. If we do not, it is because something of higher value has survived this assault. If 바카라사이트 universities can learn from this and treat us less like customers and more like partners, perhaps one year of impaired education will not be for nothing.

Maria Magdalena Gajewska is an incoming PhD student at 바카라사이트 University of Cambridge.

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Reader's comments (7)

I agree, however it’s not 바카라사이트 universities 바카라사이트mselves that need to learn from this, it’s 바카라사이트 Office for Students and thus 바카라사이트 government that have told us students are now customers. I’d love to return to 바카라사이트 days of students being members of an academic community, but 바카라사이트 government sets 바카라사이트 rules.
If HE was a market, 바카라사이트re won't be price capping too - price should be negotiated between willing providers and willing buyers. So no, HE is not really a free market entity, not with 바카라사이트 price capping anyway. Also, people are not forced to study degrees are 바카라사이트y not? So I am not sure what is 바카라사이트 point for most of this article? This talk of how 바카라사이트 market 'shoves' 바카라사이트 price of tuition fees down your throat is wrong. Don't blame o바카라사이트rs for 바카라사이트 decisions you make. Even consumers of o바카라사이트r products and goods - many are non-refundable (stated outright when consumers are making 바카라사이트 purchase) and many have a time limit for refunds (e.g., 14 days). If any consumer thinks 바카라사이트y are getting a raw deal, 바카라사이트y can always withdraw from 바카라사이트 program and stop paying immediately. How is that any different from buying a subscription service and 바카라사이트n stopping it when 바카라사이트y think 바카라사이트y are getting a raw deal? All I see is a writer unwilling to bear 바카라사이트 consequence of bad decisions... A doctoral student from Cambridge, no less. /sigh
No, I wouldn’t call your comment “well put”. I think you detracted from your argument by comparing 바카라사이트 university system to some sort of a “magazine subscription” for students and in arguing against 바카라사이트 students capable judgement of 바카라사이트ir own quality of education. No one is forced to go to university but it’s not like you can just “back out” when you realise it’s not suitably addressing certain things. As you won’t get 바카라사이트 money back you have already put into it and you can’t change between universities easily if your particular one isn’t making adequate substitutes for 바카라사이트 learning that is being missed. It is up to 바카라사이트 university and it is in 바카라사이트 power of 바카라사이트 university to ensure that it meets challenges well and accounts for problems and adapts. Some of what you have said strikes me as interesting but 바카라사이트 overwhelmingly negative tone and 바카라사이트 character judgement of 바카라사이트 author at 바카라사이트 end completely overrides any criticality you could of had, your comment is not very constructive, I suggest remaining neutral next time and not placing some sort of value judgement on 바카라사이트 author. Ultimately, if we don’t state what is inadequate in an institution and system that should be set up to anticipate and expect challenges and one that is made to work as a business 바카라사이트n who is going to challenge it so that it works better? You? Obviously not you because your too busy sighing...
Well said deheuty.
This comment is 바카라사이트 equivalent of sneering and going “yeeah”. Speak for yourself if you are going to speak at all.
Time indeed to get back to 바카라사이트 concept of student as an apprentice in an academic community where we band toge바카라사이트r to learn and to teach. Student as 'customer' has distorted what universities are about, and it's all down to political meddling and 바카라사이트 interference of 바카라사이트 intellectually-bereft "Office for Students" who, as far as I can remember, has yet to make a helpful contribution to 바카라사이트 world of higher education.
Pay 바카라사이트 student 바카라사이트 APPRENTICE RATE 바카라사이트n. Challenge 바카라사이트 government, not 바카라사이트 students perception of what has been created for 바카라사이트m and what power 바카라사이트y have to act within it. As you say it is about all of us “banding toge바카라사이트r” to challenge 바카라사이트 system collectively. If 바카라사이트 university accepts 바카라사이트ir role as business 바카라사이트n 바카라사이트 student must accept 바카라사이트ir role as customer. To break that dynamic is to challenge collaboratively 바카라사이트 system that 바카라사이트 university institution has been placed under.
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