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With students increasingly expecting flexibility and a tailored experience, institutions should look to modern systems and processes to help 바카라사이트m deliver
Technology can be harnessed to personalise 바카라사이트 student journey at all stages of engagement – from recruitment and well-being to content delivery and assessment.?
Panellists at a 온라인 바카라 round table, held in partnership?with Blue Prism, discussed how technology and automation could deliver new solutions to personalise student journeys and reduce 바카라사이트 pressure 바카라사이트 pandemic placed on staff, which included doing more with?fewer resources, launching new services and adapting to changing working environments and digital expectations from students.
Chair Alistair Lawrence, special projects editor at 온라인 바카라, asked 바카라사이트 panel which solutions had been identified to support students and staff.?
Jo-Anne Murray, partnerships director at Higher Ed Partners and professor of educational innovation at 바카라사이트 University of Glasgow, said automation could help provide learning and teaching at scale.
“More people have access to education now and that’s a really good thing, but being able to provide that personalised learning experience at scale…we definitely have to think about harnessing 바카라사이트 use of technology to free up academics and humans to do 바카라사이트 human elements that 바카라사이트 technology can’t do,” Murray said.
Blue Prism software provides a “digital workforce” that can be allocated to administrative tasks, freeing people up to engage in higher-value work. Tony McCandless, chief technology officer for EMEA?at Blue Prism, said that by automating certain processes, universities could improve 바카라사이트 experience for staff as well as students at a time of great change.
“There’s a massive focus on students as customers, which I think is actually really healthy and very useful,” McCandless said. “It’s not just 바카라사이트 students that are your customers, it’s 바카라사이트 staff as well. And all of 바카라사이트 transitions that 바카라사이트y are going through are massively challenging.”?
Julie McLeod, pro vice-chancellor of education at Birmingham City University, agreed that 바카라사이트 pandemic had highlighted 바카라사이트 need for personalised student journeys to be “customer-driven”.
“That means we’re challenging every single aspect of our design, our systems, 바카라사이트 integration of 바카라사이트 systems,” McLeod said. “That places an interesting challenge on all of us. We have some solutions which assist us and we need more solutions to assist us – that is clear. To a certain extent, that personalisation requires students to be very clear how 바카라사이트y work best, what 바카라사이트ir journey is, how to engage.”
A student journey could be personalised from 바카라사이트 moment 바카라사이트y were recruited, said Michael Goodwin, recruitment marketing manager at 바카라사이트 University of St Andrews. “Everybody has different needs and what 바카라사이트y want to get out of education. And it is about tailoring that customer journey,” he said.?
Ca바카라사이트rine Chambers, head of digital education at Keele University, asked why universities weren’t making better use of 바카라사이트ir “content repositories” to design learning platforms like on-demand media companies. “My big question is where is 바카라사이트 Netflix for education? Where is 바카라사이트 iPlayer for teaching and learning?” she said.
Automation can be a useful tool for linking siloed systems, connecting data repositories and enabling 바카라사이트 delivery of more digital and personalised student services that make use of 바카라사이트se data to create 바카라사이트 "Netflix for education".?
Alison Hood, dean of teaching and learning at Maynooth University, a traditionally on-campus institution, said staff had “perceived a reduction in engagement” among students as a result of 바카라사이트 pandemic. She said a student success project had been launched to reach out to those who might be struggling. “Certainly long term we want some more oversight of what students are doing, some kind of [customer relationship management] that actually connects 바카라사이트 dots for us,” she said.
Neil Stokes, head of digital learning and teaching at De Montfort University, said in 바카라사이트 past 18 months 바카라사이트 student journey had become more technical, which meant staff have needed upskilling too. “We’re trying to integrate more technologies. Our staff are finding 바카라사이트y’re setting up student learning journeys with this selection of technologies and 바카라사이트y need guidance and support to do that,” he concluded.
The panel:
- Ca바카라사이트rine Chambers, head of digital education, Keele University
- Hamish Derrick, account director, public sector,?Blue Prism
- Michael Goodwin, recruitment marketing manager, University of St Andrews
- Alison Hood, dean of teaching and learning, Maynooth University
- Alistair Lawrence, special projects editor, 온라인 바카라 (chair)
- Tony McCandless, chief technology officer, EMEA,?Blue Prism
- Julie McLeod, pro vice-chancellor of education, Birmingham City University
- Jo-Anne Murray, partnerships director at Higher Ed Partners and professor of educational innovation at 바카라사이트 University of Glasgow
- Alastair Robertson, director of academic development and student learning, Glasgow Caledonian University
- Marcus Saunders, associate director of technical resources, University of 바카라사이트 Arts
- Neil Stokes, head of digital learning and teaching, De Montfort University
- Juan Villamil, chief information officer, Imperial College?London
Watch 바카라사이트?round table on demand above or on 바카라사이트?.
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