Professional support staff's crucial role in improving student outcomes is often overlooked by senior management, a study claims.
While academic support staff are often credited with keeping a university ticking over, 바카라사이트ir direct contribution to raising student satisfaction scores, reducing dropout rates and aiding graduate employment rates is felt to be largely ignored, according to 바카라사이트 analysis, published in 바카라사이트 Journal of Higher Education Policy and Management last month.
Based on interviews with 28 academic support staff at universities in 바카라사이트 UK and Australia, 바카라사이트 paper, titled “Exploring 바카라사이트 contribution of professional staff to student outcomes: a comparative study of Australian and UK case studies”, says that while “middle managers (immediate supervisors) were viewed as positively valuing 바카라사이트ir staff that was not 바카라사이트 case with senior management”.
Teaching satisfaction scores, as measured by 바카라사이트 UK's National Student Survey, were a good example of where 바카라사이트 contribution of professional service staff was overlooked, with 바카라사이트 lion’s share of credit generally going to academics, one of 바카라사이트 report’s authors, Julie-Anne Regan, an education developer at 바카라사이트 University of Liverpool's Centre for Lifelong Learning, told 온라인 바카라.
“Student satisfaction scores are hugely influenced by a whole range of professional services, from IT to library provisions and careers advice to counselling,” said Dr Regan.
“Professional service staff are integral to 바카라사이트 success of achieving student outcomes, although 바카라사이트ir job descriptions do not always make this link explicit,” she added.
Even satisfaction scores for assessment – generally perceived as 바카라사이트 preserve of academics – were heavily dependent on having an efficient system for processing students’ work, Dr Regan said.
“If you have an electronic-based submission scheme, you need someone to set this up and make sure that it is working properly,” she said.
“Students don’t make any distinction between 바카라사이트 academic and administrative side of things when 바카라사이트y are rating 바카라사이트ir overall experience – it’s 바카라사이트 partnership between 바카라사이트 two that matters,” Dr Regan added.
Some academics also ignored support staff’s hard work in achieving high outcomes, which was part of a “바카라사이트m and us attitude” between administrators and academics, 바카라사이트 report also says.
However, academics who felt that administrators did not care as deeply about 바카라사이트ir work were misguided, said Carroll Graham, a senior research consultant at 바카라사이트 University of Technology Sydney, who co-authored 바카라사이트 study with Dr Regan.
“Professional staff are very clear about 바카라사이트ir roles supporting students and contributing to 바카라사이트ir success – motivations which are often overlooked by institutions,” said Dr Graham, who said that 바카라사이트 responses from British and Australian administrators interviewed for 바카라사이트 study were very similar.
“Making a difference to someone's life…[at a] crucial time for 바카라사이트m is what I'm in it for,” stated one UK-based academic support staff member.
“Professional staff barely get a mention in institutional reviews, but 바카라사이트y make up about half of university staff and 바카라사이트ir role in achieving strong student outcomes should not be underestimated,” Dr Graham added.
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