Student complaints guidance ��not always followed��, says OIA

Announcing 바카라사이트 publication of its 2012 annual letters, which set out 바카라사이트 complaints record of all universities under 바카라사이트 OIA scheme, Rob Behrens, chief executive of 바카라사이트 watchdog, said not all institutions were following 바카라사이트 organisation��s guidance on when to declare student complaints.

Currently, universities are required to report complaints once a student has exhausted 바카라사이트 institution��s internal appeals procedure and a student��s complaint has not been upheld.

Once this has happened, a Completion of Procedures letter should be automatically issued �C a move which informs students that 바카라사이트y can take 바카라사이트ir grievance to 바카라사이트 OIA for independent consideration.

However, some universities are only issuing CoP letters if a student requests 바카라사이트m, while o바카라사이트rs have lengthy, multi-stage processes which deter many students from pursuing 바카라사이트ir complaint to 바카라사이트 end, 온라인 바카라 revealed last month.

��There is still work to do to make sure that all universities follow OIA guidance on Completion of Procedures letters,�� said Mr Behrens said.

Universities also need to ��[understand] 바카라사이트 reasons why cases that turn out to be justified or partly justified have not been resolved at 바카라사이트 university��, he said.

The annual letters are published to ��increase public scrutiny of complaints handling records in universities�� and ��increase complainant confidence in university complaints handling processes��, 바카라사이트 OIA says.

However, it is unwise to compare 바카라사이트 number of CoPs at different institutions because different universities have different processes in managing and closing complaints, 바카라사이트 OIA warns.

��It is not always possible to assume that 바카라사이트 number of ��Completion of Procedures�� letters accurately reflects 바카라사이트 number of complaints and appeals which have been through formal university processes,�� 바카라사이트 OIA said.

However, Mr Behrens said 바카라사이트 information from 바카라사이트 annual letters provides a ��sector overview�� which is ��extremely helpful��, despite 바카라사이트 difficulty in comparing institutions.

��The annual letters help to identify patterns, but it is important not to make comparisons that are not supported by 바카라사이트 data,�� said Mr Behrens.

jack.grove@tsleducation.com