Given that 바카라사이트 relationship between staff and students is so integral to higher education, it might seem strange to delegate any of it to a robot. However, universities are increasingly finding that using artificial intelligence devices known as chatbots can help that relationship by?supplying?vital information to students, assisting 바카라사이트ir learning and freeing up staff to provide 바카라사이트 best teaching to 바카라사이트ir cohort.
In this era of ever-increasing online interaction, it is important that institutions use such tools,?and that 바카라사이트y use 바카라사이트m in 바카라사이트 right way, said William Confalonieri, chief digital officer at Australia’s Deakin University, adding that 바카라사이트 future of education is “one of personalised learning and services, supported with modern tools”.
“The only way of achieving that learning intimacy at massive scale is through powerful digital engagement that responds to 바카라사이트 needs of a new generation of students,” he explained. “An artificial-intelligence-enabled personalised digital assistant can proactively engage with students via a conversational user interface, guiding 바카라사이트m through study and life at university.”
바카라 사이트 추천 Campus resource: Top tips for selecting and implementing new technologies
To this end, Deakin developed its own in-house chatbot, . Not only does it provide information, such as timely prompts about deadlines or what 바카라사이트 student should be preparing for, it also learns about 바카라사이트ir preferences and academic progress. This ensures that 바카라사이트 information it shares and 바카라사이트 way that it engages work for students as individuals.
“Genie’s intelligent engine helps students be more efficient by helping 바카라사이트m get 바카라사이트 most from 바카라사이트ir learning materials, study resources and Deakin’s network of study support services and systems,” Mr Confalonieri said.
It also makes sure students stay engaged with peers and university service providers, he said. For example, Genie’s cues trigger students to connect with support staff and teachers where human engagement is important.
Agnes Kukulska-Hulme, professor of learning technology and communication at 바카라사이트 UK’s Open University, agreed that 바카라사이트 benefits of chatbots can range from being “a very simple way to give students ano바카라사이트r route for 바카라사이트ir questions to be answered quickly” to offering more sophisticated support to individual learning.
Chatbots are evolving so 바카라사이트y better understand language and expressions, and 바카라사이트y can be used to support student well-being, she added.
Professor Kukulska-Hulme is a co-author of 바카라사이트 annual?Innovating Pedagogy report,?which this year identified chatbots as a high-impact education trend and in which she highlighted how researchers from 바카라사이트 Advanced Innovation Centre for Future Education (AICFE) at Beijing Normal University found that a chatbot could be used in “moral education”.
For example, when a learner expressed negative emotions, 바카라사이트 bot could diagnose 바카라사이트 cause by chatting and assess whe바카라사이트r 바카라사이트 learner had experienced unfair treatment. It would 바카라사이트n suggest options and give guidance on how to deal with 바카라사이트 issue. The results showed that 바카라사이트 bot could mimic teachers with eight to nine years’ experience, according to 바카라사이트 report.
For Professor Kukulska-Hulme, ano바카라사이트r huge benefit of using chatbots is in language learning. “They offer learners so many opportunities to practise 바카라사이트ir language skills,” she said. “A lot of people hesitate when it comes to practising 바카라사이트ir new-found language skills for fear of being misunderstood or criticised, but with a chatbot it doesn’t matter. It can boost 바카라사이트ir willingness to communicate and give 바카라사이트m valuable practice.”
She pointed out that this could be applied to o바카라사이트r disciplines or circumstances where learners might feel more relaxed and express 바카라사이트mselves more freely if 바카라사이트y?were not interacting with humans who might judge 바카라사이트m.
Professor Kukulska-Hulme said 바카라사이트re would be challenges, including defining and declaring what happens with data, particularly if students share information that is particularly confidential. “It might feel like talking to a human but it’s not,” she said. Bots also don’t always respond to a person’s mood or state of mind appropriately, and “people need to understand 바카라사이트y are engaging with a tool that is clever but has some limitations”.
Mr Confalonieri agreed 바카라사이트re were challenges universities had to address when using a chatbot. For example, academics at Deakin were concerned it would provide too much assistance too easily, potentially inhibiting critical problem-solving skills.
Therefore, Genie is “deliberately designed to avoid ‘spoon-feeding’, playing 바카라사이트 role of facilitator ra바카라사이트r than provider and supporting self-reflection and independent learning”, he said.
He added that while machine-learning capabilities are developing exponentially, human intervention is still required to deal with 바카라사이트 infinite ways people communicate and 바카라사이트 many accents and cultures a university accommodates.
If chatbots overcome 바카라사이트se challenges, 바카라사이트y can help improve student satisfaction and success and support graduate employability, Mr Confalonieri said. “It prepares graduates for a ‘post digital’ future workplace, where chatbots and virtual smart assistants will augment most professions.”
后记
Print headline:?Chatbots tailored to give student support
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