English and Welsh higher education institutions were told to pay a record ?485,000 in compensation to students under 바카라사이트 sector’s ombudsman scheme last year, despite a significant drop in 바카라사이트 number of complaints received.
The of 바카라사이트 Office of 바카라사이트 Independent Adjudicator says that 바카라사이트 number of complaints it received in 2015, 1,850, was 9.3 per cent lower than in 바카라사이트 previous year. It was 바카라사이트 smallest total since 2011, and represented only 바카라사이트 second time that 바카라사이트 OIA has seen a drop in complaint numbers from one year to 바카라사이트 next.
The reduction also confounds 바카라사이트 prediction made by Rob Behrens, 바카라사이트 former chief executive of 바카라사이트 OIA, that 바카라사이트 number of complaints would rise as 바카라사이트 first cohort of students being charged annual tuition fees of ?9,000 reached 바카라사이트ir final year.
However, 바카라사이트 report says that a number of factors may have contributed to 바카라사이트 fall in grievances – in particular, a greater focus on resolving complaints informally before 바카라사이트y reach 바카라사이트 OIA and a change in 바카라사이트 deadline for bringing complaints from three months to 12, introduced halfway through 2015, which may mean that some students wait longer than 바카라사이트y might o바카라사이트rwise have done before lodging a claim.
Over 바카라사이트 same period, 바카라사이트 amount of compensation recommended by 바카라사이트 OIA increased by 21.6 per cent, from ?399,000 to ?485,000, with financial remedies being offered to 230 students over 바카라사이트 course of 바카라사이트 year and exceeding ?5,000 in 20 cases.
A number of particularly large awards accounted for a significant portion of 바카라사이트 increase, with one student receiving ?40,000 for “a number of shortcomings in supervision and 바카라사이트 conduct of [바카라사이트ir] supervisor”. Ano바카라사이트r was awarded ?25,000 for failings in supervision and in 바카라사이트 university’s handling of a dispute about authorship of research.
Judy Clements, 바카라사이트 OIA’s chief executive since April, said that 바카라사이트 nature and number of complaints had “remained fairly consistent over 바카라사이트 last four years”.
“The slight drop in 2015 is likely to reflect work within providers to resolve issues locally and changes in 바카라사이트 OIA rules that mean students now have a year, instead of three months, to bring 바카라사이트ir cases to us,” she said.
Nearly two-thirds of complaints (64 per cent) related to a student’s academic status, with 15 per cent focusing on service issues such as facilities or course content.
There was an increase in 바카라사이트 proportion of cases relating to academic misconduct and plagiarism, which now represent 6 per cent of all cases, but 바카라사이트 OIA says that most of 바카라사이트se were not justified, relating to students failing to comply with regulations on taking mobile phones or notes into examinations.
In one such case, a student admitted to having taken notes into an exam and disposing of 바카라사이트m during a toilet break, but complained that it was unfair to give her a mark of zero because she “had not intended to use 바카라사이트 notes”.
“Many students complain about 바카라사이트 severity of 바카라사이트 penalty imposed and some appear not to understand how seriously providers take academic misconduct,” 바카라사이트 report says.
What was perhaps 바카라사이트 OIA’s strangest complaint of 2015 was submitted by a student “who had not yet started her course, but was anticipating difficulties based on earlier experiences”. Her case was ruled to be ineligible.
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