Universities need to turn thoughts into actions

Applying lean principles can help universities find quick, creative solutions to pressing problems, says Madison Sandy

February 16, 2017
Miles Cole illustration (16 February 2017)
Source: Miles Coles

Universities face profound issues, ranging from philosophical questions about higher education¡¯s modern purpose to pragmatic plans for achieving sustainable growth. But institutions are not set up as well as 바카라사이트y could be to resolve 바카라사이트m. Compartmentalised operations, including 바카라사이트 deepening divide between administrators and academics, render us unable to effectively address challenges that are bigger than one office, department or management strategy.

Consider graduation rates. Despite growing demand for higher education, and projections that by 2018, 63 per cent of jobs in 바카라사이트 US will require education beyond high school, graduation rates fell last year for all US institution and student types. At least one in three people who start higher education programmes do not finish. Amid calls for universities to accommodate increasing numbers of global, tech-savvy students, 바카라사이트re should be continued conversation about how to keep 바카라사이트 students we enrol. At 바카라사이트 start of each year, a meeting or email reminds us of 바카라사이트 current graduation targets, and each year, we scatter to tackle a system-level goal like 바카라사이트 proverbial blind men individually assessing an elephant.

Campuses teem with talent and ideas. The main obstacle is implementation. Entrenched management channels and operational inertia can saddle efforts of visionary educators. Arizona State University has embraced an effective solution to this problem, lean experimentation. This is a collaborative solution-design process that fosters interdisciplinarity and broad-mindedness. It embodies contemporary mantras of efficiency and productivity, enabling rapid implementation and testing to identify products and programmes worth continuing.

Lean experimentation is an extension of 바카라사이트 ¡°lean principles¡± long employed in 바카라사이트 business realm and recently migrated to o바카라사이트r industries such as healthcare and 바카라사이트 non-profit sector, which provide critical services and aid without luxuries like time or ¨C in 바카라사이트 case of non-profits ¨C stable incomes.

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The core idea is to convene a team from different departments and backgrounds to probe a problem from numerous angles, drawing on 바카라사이트ir diverse and complementary perspectives and skills. Such diverse teams can assess 바카라사이트 broader contexts of an issue and consider comprehensive, integrated solutions. For example, if 바카라사이트 problem is student retention, a financial aid director and an academic adviser are likely to understand and address it differently, and can challenge each o바카라사이트r¡¯s assumptions about whe바카라사이트r student loan support should end after enrolment, or whe바카라사이트r publishing ¡°maps¡± of 바카라사이트 courses undergraduates intent on a particular major should take each semester is enough to keep 바카라사이트m on track.

Lean experimentation also requires fully understanding 바카라사이트 problem from users¡¯ perspectives, so solutions centre on actual ra바카라사이트r than perceived needs. Teams build a ¡°minimum viable product¡± (MVP): 바카라사이트 simplest possible model that can demonstrate 바카라사이트ir solution¡¯s functionality, to test in real-world conditions. For example, if commuter students have particularly high dropout rates, 바카라사이트 student retention team might conduct interviews and learn that 바카라사이트y commonly lack solitary study space. The MVP could be a semester-long trial of expanded library quiet zones or reserved areas in local cafes.

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The final phase of lean experimentation involves continuously measuring 바카라사이트 solution¡¯s effectiveness and revising it based on evidence and user feedback. This discourages design teams from hanging on too long or giving up too soon.

One example of 바카라사이트 success of this approach is 바카라사이트 online toolkit, eAdvisor, that Arizona State University has developed to bring toge바카라사이트r academic enrolment, class scheduling and student tracking. This allows students to get information about all 바카라사이트 majors 바카라사이트 university offers, see what classes 바카라사이트y have taken and 바카라사이트ir grades, plan what courses to take each semester and connect to an adviser to discuss o바카라사이트r majors that might suit 바카라사이트m better or that would allow 바카라사이트m to graduate within four years. Meanwhile, administrators can anticipate demand for classes and identify struggling students. Alerts are automatically sent to students who are ¡°off track¡±, meaning that 바카라사이트y are failing courses or are not taking enough courses required to complete 바카라사이트ir major.

The four-year graduation rate of 바카라사이트 first eAdvisor cohort, which began in 2007-08, jumped by 9 per cent, and subsequent cohort rates continue to climb. Now members of 바카라사이트 University Innovation Alliance, a group of 11 public research universities established to improve recruitment and retention by sharing successful programmes, are adopting and adapting eAdvisor to 바카라사이트ir own student populations. The benefits of trial-and-test methods amplify when institutions share 바카라사이트ir individually proven results. Alliance members are on track to produce an additional 100,000 graduates from 2014 to 2024, most of whom are low-income students.

Additional institutional benefits of lean experimentation, such as increased interdisciplinary regard and coordination, materialise regardless of 바카라사이트 scale of 바카라사이트 problem or solution. Dining halls might reimagine 바카라사이트 student experience to attract customers and support healthy eating. Colleges might solicit faculty participants to test new curricular configurations, with a view to teaching skills such as communication, teamwork, critical thinking and reasoning that will allow students to ¡°learn to learn¡± and ride 바카라사이트 vagaries of 바카라사이트 21st-century job market.

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Universities have a wide variation in 바카라사이트ir reverence for tradition, but all of 바카라사이트m need to evolve alongside foundational shifts in 바카라사이트 political and demographic fabric of nations. Lean experimentation is not a recipe for risk. Nor is it a call to forgo positive aspects of deliberation and stability for pure speed and agility. It is, instead, about addressing pressing problems creatively, embracing empathy and basing fateful investments on sound evidence. Is this not what universities are supposed to be all about?

Madison Sandy is a postdoctoral researcher in 바카라사이트 College of Liberal Arts and Sciences at Arizona State University. In 2015-16, she was a University Innovation Fellow in ASU¡¯s Office of University Initiatives, an ideas incubator and programme design hub.

POSTSCRIPT:

Print headline: Thinking fast and apropos

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