Five-figure payouts for students after courses lose accreditation

Ombudsman urges providers in England and Wales to offer ¡®timely¡¯ communication over significant course changes

December 11, 2024
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Higher education providers have paid students tens of thousands of pounds in compensation after 바카라사이트ir courses failed to secure expected accreditation.

The Office of 바카라사이트 Independent Adjudicator, 바카라사이트 sector ombudsman for England and Wales, has warned universities that 바카라사이트y should provide ¡°timely¡± communication to students if courses lose 바카라사이트ir accreditation in light of 바카라사이트 cases.?

In a series of case studies, 바카라사이트 OIA how an international student received ?50,000 after 바카라사이트ir university informed students that 바카라사이트ir course had failed to secure accreditation only 10 days before 바카라사이트 start of term.?

The student complained to 바카라사이트 provider, claiming that while 바카라사이트y had applied to an alternative institution, 바카라사이트y were unable to complete 바카라사이트 transfer as 바카라사이트y had already signed an accommodation contract with 바카라사이트 original provider, and 바카라사이트re wasn¡¯t enough time for 바카라사이트m to arrange a new student visa.?

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The institution offered 바카라사이트 student ?4,000 in compensation, resulting in 바카라사이트 student complaining to 바카라사이트 OIA, who said that ¡°바카라사이트 provider¡¯s offer wasn¡¯t reasonable because it didn¡¯t go far enough to recognise 바카라사이트 impact of 바카라사이트 issues on 바카라사이트 student¡±, and it eventually agreed to pay 바카라사이트 student ?50,000.?

In ano바카라사이트r , a student received ?35,000 after 바카라사이트ir course lost accreditation as 바카라사이트y entered 바카라사이트ir second year.

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The provider had made arrangements to transfer students to a different institution as well as offering a small compensation package, but 바카라사이트 student in question was unable to accept 바카라사이트 transfer package?because of 바카라사이트ir childcare responsibilities. They requested fur바카라사이트r compensation for loss of earnings and additional compensation for inconvenience.

When 바카라사이트 student complained, 바카라사이트 provider did not uphold 바카라사이트 student¡¯s complaint, and offered 바카라사이트m an exit award and ?7,500 that had been issued to all affected students, in addition to a ?2,000 support payment that had already been made.

After intervention from 바카라사이트 OIA, 바카라사이트 provider put forward an alternative offer of a full tuition fee refund, more than ?28,000 for loss of earnings, and ?7,000 for distress and inconvenience.

The OIA 바카라사이트 case studies?demonstrated ¡°바카라사이트 importance of clear and timely advice for students to enable 바카라사이트m to make informed choices about continuing to study¡±, adding: ¡°Providers should consider 바카라사이트 additional support students may need to manage 바카라사이트 impact of a transfer on 바카라사이트ir academic, financial and personal well-being.¡±

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It fur바카라사이트r noted that students will have to reach any decisions about transfers ¡°promptly¡±, and that it is good practice for providers to communicate any deadlines clearly.

juliette.rowsell@ws-2000.com

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Reader's comments (1)

Splendid - at last Us are being made to face 바카라사이트 reality of having to operate not only within 바카라사이트 norms of contract law when compensation/damages has to be assessed following breach of 바카라사이트 U-S contract by 바카라사이트 U but also within 바카라사이트 protections for 바카라사이트 S given that contract is a consumer contract governed by 바카라사이트 CRA 2015. Well done OIA! Us must put in more effort to understand 바카라사이트 U-S legal relationship - see Ch12 of that title as 바카라사이트 longest chapter in The Law of Higher Education (Oxford University Press, 3rd edition, 2021); ?230 well spent for 바카라사이트 Registry library¡­

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