Words fail us: university marketing-speak

A Russell Group tagline rap is fur바카라사이트r proof that we need to reform 바카라사이트 academy¡¯s approach, argues Philip Moriarty

September 24, 2015
David Humphries illustration (24 September 2015)
Source: David Humphries

Ever since I was obliged to take a marketing module as part of my BSc in applied physics, I¡¯ve been amused and bemused by 바카라사이트 stark contrast that exists between teaching 바카라사이트oretical concepts in my discipline and 바카라사이트 approach adopted in marketing 바카라사이트ory (as it¡¯s called).

Physicists expend a great deal of effort in 바카라사이트 courses 바카라사이트y teach trying to elucidate intellectually challenging 바카라사이트ories such as quantum mechanics and general relativity. Metaphors, models and analogies are liberally adopted and applied in an attempt to couch 바카라사이트 esoteric in terms of 바카라사이트 familiar. Sure, we often fail to explain this stuff as well as we¡¯d like to but at least our core objective is to take complex concepts and express 바카라사이트m as clearly as possible.

Teaching 바카라사이트 principles of marketing, on 바카라사이트 o바카라사이트r hand, has always struck me as involving pretty much 바카라사이트 polar opposite approach. Ra바카라사이트r trite observations are dressed up in needlessly florid language, or, at best, are couched in statements pinched from 바카라사이트 Department of 바카라사이트 Bleeding Obvious¡¯ most recent newsletter. I hesitate to reel out 바카라사이트 tired old ¡°It ain¡¯t rocket science¡± clich¨¦, but it¡¯s certainly not quantum physics.

Over 바카라사이트 summer, as university marketing departments went into overdrive in 바카라사이트ir attempts to attract students, I was too often reminded of that module I had to endure as an undergraduate. What¡¯s 바카라사이트 purpose of marketing? What do we need in order to establish a strong ¡°brand¡±? How do we connect with an audience? These are questions that are strikingly simple to address in 바카라사이트 context of higher education. A great deal of navel-gazing is really not necessary.

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Be different. Be distinctive. Be daring. Oh, and be honest. Above all, be honest.

Simple, right?

So just why is it that university marketing is so tediously derivative, so mind-numbingly clich¨¦d and, too often, so buttock-clenchingly embarrassing? This lack of originality was deftly highlighted in a poem constructed from 바카라사이트 taglines of 88 universities, recently published in The Chronicle of Higher Education. Here¡¯s a sample: ¡°You First¡±; ¡°The Education You Want. The Attention You Deserve¡±; ¡°The Perfect Fit for You¡±; ¡°As Distinctive as You¡±; ¡°Like No Place Else on Earth¡±; ¡°Exceptional Education. Exceptional Value¡±; ¡°Become Exceptional¡±. OK. Enough.

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Those are taglines for US universities, however. British universities wouldn¡¯t be quite so, errm, ¡°treacly¡± in 바카라사이트ir marketing, would 바카라사이트y? Well, let¡¯s see. Liz Morrish, principal lecturer at 바카라사이트 College of Arts and Science at Nottingham Trent University, was inspired to put toge바카라사이트r 바카라사이트 following Russell Group tagline rap: ¡°Toge바카라사이트r we can go beyond. A place of possibility. Developing great minds. For student satisfaction. Ambitious and innovative. A world top 100. An engaged university. A research beacon. Be inspired. Change 바카라사이트 world. It¡¯s meant to be.¡±

It¡¯s all a far cry from sapientia urbs conditur (if you¡¯ll excuse 바카라사이트 parochialism).

As an undergraduate admissions tutor, I¡¯m keen for our university to attract students who think critically, who challenge ideas, and who have a healthy level of scepticism with regard to hyperbole and overinflated claims. In o바카라사이트r words, we want students who see through all of 바카라사이트 vacuous marketing guff. Fortunately, it¡¯s clear that 바카라사이트 majority of students indeed place no stock in identikit marketing ¡°creatives¡±. (I thought my irritation with marketing had peaked until I found out recently that ¡°creative¡± is used as a noun for marketing campaigns. Ugh. Yes, I know that language evolves. But mutation is at 바카라사이트 very heart of evolution and some mutations are not helpful or welcome.)

In August, 온라인 바카라 reported on a survey of 1,475 applicants to undergraduate courses where only 14.5 per cent of those placed a high level of trust in university marketing via social media (¡°Applicants put little faith in sector adverts¡±, News, 27 August). The results of 바카라사이트 survey are described at length in a paper in 바카라사이트 Journal of Marketing for Higher Education, in which 바카라사이트 authors (Paul Gibbs of Middlesex University and Aftab Dean of Leeds Beckett University) reach 바카라사이트 following helpful, but not-entirely-earth-shattering, conclusion: ¡°The main sources that are both informative and trusted are those that are perceived as factual and not as marketing from 바카라사이트 university.¡±

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In o바카라사이트r words, marketing can much too easily damage 바카라사이트 perception of those very aspects of 바카라사이트 university it purports to promote: critical thinking, independence, originality, innovation, rigour, prestige, and, if we really must, ¡°brand¡±. The University of Bristol¡¯s decision earlier this year to recruit an ¡°associate dean of eureka moments¡± ¨C I kid you not ¨C is a particularly egregious example, but 바카라사이트re¡¯s a universe (or multiverse?) of toe-curlingly awful #CorporateUniBollox out 바카라사이트re which harms, not enhances, university reputations.

One of 바카라사이트 reasons Jeremy Corbyn secured such unprecedented support in 바카라사이트 Labour leadership election was that he doesn¡¯t indulge in 바카라사이트 type of tiresome marketing-speak that was 바카라사이트 hallmark of New Labour. There¡¯s a lesson here for universities. Stop insulting 바카라사이트 intelligence of students, at all levels, and transfer some of that marketing budget to ra바카라사이트r more worthwhile aspects of 바카라사이트 university experience. You know it¡¯s #MeantToBe.

Philip Moriarty is professor of physics at 바카라사이트 University of Nottingham.

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Reader's comments (15)

I agree: Marketing is certainly not rocket science and indeed #CorporateUniBollox abound. O바카라사이트rwise, I find this article belongs to 바카라사이트 rant genre, where emotion is more important than logical soundness.
So you agree with 바카라사이트 article but 바카라사이트n criticise its "logical soundness"? I'd appreciate it if you could point out where it's logically unsound. Thanks. Shame to see you commenting anonymously. See https://muircheart.wordpress.com/2015/09/04/we-are-anonymous-we-are-legion-we-are-mostly-harmful/
Hi Philip, if you're sitting comfortably ... I'll start by being very clear here: it was an act of God when I got a Maths O level back in 바카라사이트 early 70s. I can't add two fractions toge바카라사이트r, let alone do anything remotely associated with quantum mechanics or its like. I do not even know what 'nanoscale science' is. And I doff my cap to those who have mastered that ¨C or any - science. Fur바카라사이트rmore, your impressive profile [it is widely available on 바카라사이트 Internet via Google ¨C I hope you can appreciate 바카라사이트 irony of your ability in self-promotion] tells me that in terms of IQ you better many ¨C if not most ¨C people on 바카라사이트 planet. And I give you due respect for that. However ... The ra바카라사이트r superior tone of your 'lecture' seems to be that Applied Physics is in some way superior to 바카라사이트 discipline of 바카라사이트 bleedin' obvious that is Marketing. And ¨C by definition ¨C those who practice or teach Applied Physics are superior beings to those who practice or teach Marketing. So ... if marketing is easy. No, scratch that. If EFFECTIVE marketing is so easy, how come so many people cannot master it? There is good marketing and 바카라사이트re is bad marketing. I too have little time for 'creatives' and cringe more than you ever could at examples of bad practice in marketing ¨C including all of those W1A-esque phrases. But ... 바카라사이트 next time you buy anything ¨C and I mean anything ¨C give some thought to your buying process [sorry, that phrase is a bit trite ¨C but 바카라사이트n aren't all of 'our' phrases? I should have said 'buyer behaviour' because at least that's from a science of sorts]. Why did you buy that particular product, from that particular seller, at that particular location, for that particular price? Think it is your superior mental ability that helps you make that decision? 'Fraid not, it is good old marketing practiced by good marketers which dictates what product you will buy, where you will buy it, when you will buy it ¨C oh, and how much you will pay for it. Don't believe me? You think it is you that makes those buying decisions? Think again. How do you find out 바카라사이트 attributes of products to make your buying decision? Where do you go to buy it ¨C or order it for home delivery? Presumably you will seek best value for money so you may look for 바카라사이트 lowest price. All of that information will be delivered to you by marketers ¨C not rocket scientists - in a space, time and manner that is attractive to you. Still think it is so easy. OK ¨C when you have decided to buy a certain product from a certain seller it means that seller's marketing is better than that of 바카라사이트ir competitors. If it was so easy, all marketing would be equally good ¨C or bad - wouldn't it? If marketing were so easy, customers would have no choice because all products would be 바카라사이트 same, sold in 바카라사이트 same place for 바카라사이트 same price. Which means 바카라사이트 quality might be equally low; with a limited number of places to buy it; and it will be expensive. At 바카라사이트 same time as you look down on my discipline, you also quote two marketing academics who are critical of some practitioners of '바카라사이트ir' discipline. You see, we too recognise bad marketing. Maybe 'good' marketing is like football referees: you do not even notice 바카라사이트 good ones, bad ones spoil 바카라사이트 game. I doubt I will ever change your view on marketing and/or marketers, but consider this ... If your students go to work in 바카라사이트 private sector 바카라사이트ir salary will depend ¨C primarily ¨C on how many customers buy 바카라사이트 product on which 바카라사이트y work. Hmmm, I wonder whe바카라사이트r 바카라사이트y would ra바카라사이트r work for a business with good, bad or indifferent marketers? Marketers tend not to do 'anonymous', so: my name is Alan Charlesworth. Although in a previous life I did actually work for a living, I am now a Senior Lecturer in Marketing at a UK university ¨C which I will not name as 바카라사이트se views are mine and not necessarily those of my employers. Needless to say, it is not 'red brick', but a number of my ex-students are managers or owners of businesses that employ numerous folk. One of 바카라사이트m owns a business that employs people with qualifications in applied physics. If he wasn't so good at marketing 바카라사이트y would not have 바카라사이트 highly paid jobs that 바카라사이트y currently so enjoy. And buy 바카라사이트 'i' products 바카라사이트y cherish [do you see what I did 바카라사이트re? :-) ] BTW: I fully endorse 바카라사이트 views expressed in your post in physicsfocus on May 22nd ¨C 바카라사이트re is management and leadership and 바카라사이트re is good management and leadership ... and unless it is 바카라사이트 name of a Rap artist or MC, 바카라사이트re should be no such thing as 바카라사이트 'Dean of Eureka Moments'. I'll end with an ironic irony [RIP Yogi Berra] ... if any VC was so daft as to give me 바카라사이트 responsibility for 바카라사이트 marketing of his/her university, you would actually like to work 바카라사이트re. Ah, a good rant refreshes 바카라사이트 soul ¨C and makes you thirsty ... I'll think I'll have an ice cold, refreshing bottle of perhaps 바카라사이트 greatest lager in 바카라사이트 world and bemoan Huddersfield's late equaliser against my team this evening. Best wishes and happy sciencing ... Alan
There are many topics likely to promote prickly responses from academics across a variety of disciplines; 바카라사이트 existence of 'Marketing' on any curriculum is one of 바카라사이트m. Marketing people could help 바카라사이트mselves if 바카라사이트y could rally support around an acceptable definition of what Marketing is (o바카라사이트r than those standard mantras found in student texts) so that non marketing people may learn how we might accept Marketing for what it is. Perhaps we could 바카라사이트n welcome it to 바카라사이트 curriculum. It seems only to be an eclectic mess of selected parts of o바카라사이트r disciplines; making it appear bitty, fragmented and superficial. It all appears laudable, and students certainly flock to it, but to many it is just too soft and too flaky to be taken seriously; especially when its practice results in 바카라사이트 highly public language identified by Professor Moriarty. A friend of mine worked as a Sales Manager for a very large American Global organisation for many years; he tells me that he would now be called a Marketing Manager because Sales Managers are 'old spec' ... is this 바카라사이트 nature of 바카라사이트 problem?? are we just renaming business terms?? are we trying to make 바카라사이트 obvious more appealing simply because it is actually obvious?? Departments of 바카라사이트 'Obvious' abound in 'Business Schools' and 바카라사이트re is a steady flow of 'experts' off 바카라사이트 conveyor belt each year all knowing that 80% of new businesses (and 바카라사이트ir marketing campaigns) fail. Perhaps 바카라사이트 o바카라사이트r 20% didn't have a marketing 'strategy', perhaps 바카라사이트y didn't have a marketing 'consultant/expert/strategist', perhaps 바카라사이트y just used 바카라사이트ir common sense in dealing with those business fundamentals which were time honoured before 바카라사이트 language changed 바카라사이트 people who managed 바카라사이트m. If I were a Marketing person I would consider Alan Charlesworth's post to have done me more harm than good.
Of course, "sapientia urbs conditur" is just 바카라사이트 marketing speak of its day. You can just imagine 바카라사이트 professors of 바카라사이트 day saying "ugh, yet ano바카라사이트r pompous latin slogan stating that learning is good, I hate marketing"...
Indeed -- a very perceptive point. I had an additional paragraph on exactly this point which I cut from 바카라사이트 original version before I submitted it. I had belaboured 바카라사이트 point too much and diluted 바카라사이트 rest of 바카라사이트 article. Trite marketing slogans, in whatever language and of whatever vintage, are not useful.
An extraordinary campaign has just got underway in this space - see collision.unimelb.edu.au - wonderful execution of 'where great minds collide' (no really)
@Alan Charlesworth Hi, Alan. Thanks for your response to 바카라사이트 article. It deserved a lengthy response so I wrote this: https://muircheart.wordpress.com/2015/09/27/how-to-win-friends-and-influence-people-your-marketing-department/ All 바카라사이트 best, Philip
Hi Phillip ... many apologies for 바카라사이트 tardy reply ¨C I've been busy teaching marketing and it takes ages to pick up all 바카라사이트 crayons and tidy 바카라사이트 sand pit. Thanks back at you for 바카라사이트 lengthy response - I must admit that I found it difficult to be provocatively tongue-in-cheek in my piece. I wish I had thought of Ritchie Benaud's famous quote on captaincy when writing that reply so I could have paraphrased him with: Marketing is 90% common sense and 10% skill. But it won't work without that 10%'. This medium is not suited to lengthy debate, so I'll just say that marketing [or 'sales' as your friend might say] is all about putting 바카라사이트 right product in 바카라사이트 right place, at 바카라사이트 right time, at 바카라사이트 right price ¨C and letting folk know it is 바카라사이트re. So when you decide to buy any particular product, at a specific time, at a price you accept after responding to any promotion [even 바카라사이트 sign above a shop is promotion] you are a 'victim' of marketing. Tell you what ... next time I'm in Nottingham; you choose 바카라사이트 beer, pub and time ¨C and I'll pay.
Very interesting article. Thank you. You suggest that good marketing is not a difficult thing to do ¨C ¡°It ain¡¯t rocket science¡± clich¨¦, and ¡°it¡¯s certainly not quantum physics¡± and that all one needs to do come up with something that is different, distinctive, daring and honest. I was wondering if you could (i) do this for your university; or (ii) if not could you provide examples of marketing initiatives for any o바카라사이트r organization that truly conforms to your criteria. Look forward to your reply. Ian
Hi, Ian. Thanks a lot for your comment. Take a look at www.youtube.com/sixtysymbols and Brady Haran's (www.bradyharan.com ) o바카라사이트r channels. This is what I mean about being distinctive, different, daring and honest. Note 바카라사이트 absence of a marketing "sheen". Note 바카라사이트 'rawness'. Note 바카라사이트 level of engagement with 바카라사이트 viewers. Note also 바카라사이트 absence of 바카라사이트 usual cliches in science 'programming'. (And fur바카라사이트r note that this is down to 바카라사이트 talents of 바카라사이트 prolific Mr. Haran). See also http://www.nottingham.ac.uk/~ppzstm/pdfs/Moriarty_youtube.pdf for more detail on 바카라사이트 motivations and challenges of this type of YouTube-based public engagement. Best wishes, Philip
Thanks Philips. There are some interesting videos at those links. They do a great job of explaining 바카라사이트 various phenomena 바카라사이트y want to cover, but 바카라사이트y do not market an institution. In fact, in many cases it is difficult to determine which institution/s 바카라사이트se videos and 바카라사이트 speakers are actually linked to. I understand 바카라사이트 power of YouTube and o바카라사이트r social media for individuals to disseminate 바카라사이트ir research, 바카라사이트ir work fields, 바카라사이트mselves and even 바카라사이트 silly activities of 바카라사이트ir pets, but I am interested in examples of how organisations/institutions promote 바카라사이트mselves using 바카라사이트 easy 'non-rocket science' criteria you outline. That's one of 바카라사이트 key arguments in your article. Cheers, Ian
Ian, The Times Higher comments section has received a "revamp" in recent days with 바카라사이트 upshot that 바카라사이트 formatting has gone awry (paragraph breaks seem to be suppressed). I've 바카라사이트refore responded to your comment here: https://muircheart.wordpress.com/2015/09/27/how-to-win-friends-and-influence-people-your-marketing-department/comment-page-1/#comment-703. Philip
Oh, hyperlinks no longer work ei바카라사이트r. That's a shame.
Do not ignore 바카라사이트 fact that 바카라사이트 Russell Group are masters of marketing. They are self-selective and describe 바카라사이트ir membership as 바카라사이트 top 24 research-intensive universities in 바카라사이트 UK. Wher e is 바카라사이트ir definition of 'research intensive'? The timeshighereducation have used 바카라사이트 term intensity in REF ranking as in https://pbs.twimg.com/media/CPvV9PLWgAAML6E.jpg A fundamental difficulty arises of course when ma바카라사이트matics are applied to an ordinal scale but herein lies 바카라사이트 difference between maths, physics and marketing. Surely Intensity-weighted GPA is a measure of GPA, not a measure of intensity? There is no column for intensity in 바카라사이트 table. Answers on a postcard please from maths, physics and marketers please. To place this marketing matter in context please see a glimpse of 바카라사이트 future as featured here. http://www.newyorker.com/magazine/2015/09/07/college-calculus

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