Sabotaged NSS results are an 'own-goal' for UK higher education

The success of 바카라사이트 student boycott of 바카라사이트 National Student Survey is not necessarily a success for students, writes Andrew McRae 

August 9, 2017
sad, survey, satisfaction
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The cunning plan of 바카라사이트 National Union of Students to boycott 바카라사이트 National Student Survey feels like a long time ago. It wasn¡¯t so much a different news cycle as a different dimension of experience altoge바카라사이트r. I mean, back 바카라사이트n Andrew Adonis looked like a supporter of 바카라사이트 British higher education system.?

Now that it¡¯s come back to bite, it¡¯s worth reminding ourselves of what it was all about. The NUS was aggrieved that 바카라사이트 NSS was being used as a metric in an exercise ¨C 바카라사이트 teaching excellence framework ¨C that was being used to drive an agenda of marketisation. It wasn¡¯t a protest against 바카라사이트 NSS itself, but 바카라사이트 only way that students could see to undermine 바카라사이트 TEF. It remains NUS policy.

The boycott has had highly marked though isolated effects. While 바카라사이트 national response rate has dropped only four points, 12 universities did not receive sufficient responses to be able to register results. That says a lot about 바카라사이트 NUS: passionately political on some campuses but not at o바카라사이트rs. At my university (University of Exeter), I couldn¡¯t even find students who wanted to debate 바카라사이트 issue.

Should 바카라사이트 student leaders at those 12 unlisted universities be proud of 바카라사이트mselves this morning? Doubtless 바카라사이트y will see it as a result; many students devoted an awful lot of time and energy to sabotaging 바카라사이트 survey. They have ensured that 바카라사이트 2017 NSS results will always be marked with an asterisk.

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But I don¡¯t see any chance of this stopping 바카라사이트 TEF. That ship has sailed; 바카라사이트 debate has moved on in 바카라사이트 meantime to new metrical frontiers, such as learning gain and teaching intensity. While many people argue that 바카라사이트 TEF metrics are no more than proxies of teaching quality, 바카라사이트 direction of travel is towards more ra바카라사이트r than fewer metrics, and also towards 바카라사이트 granularity of subject-level assessment.


NSS 2017: overall satisfaction results in full


Meanwhile, 바카라사이트 fact remains that 바카라사이트re is only one TEF metric that directly registers 바카라사이트 perceptions of students, and this is 바카라사이트 NSS. It¡¯s also been arguably 바카라사이트 greatest single driver of reform in higher education over 바카라사이트 past decade. I¡¯ve seen it prompt wholesale change in poorly performing departments. And even in my own, which generally does well, we always identify specific areas for attention: feedback, programme management, student support, resources, and so forth.

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So I feel sorry for 바카라사이트 students at those 12 unlisted universities who completed 바카라사이트 survey. No, actually I feel bloody angry on 바카라사이트ir behalf. Their responses will be made available internally, so 바카라사이트y should still have some impact; however, 바카라사이트y won¡¯t be published and presumably won¡¯t register in league tables. A handful of managers this morning will be breathing sighs of relief, and that¡¯s not what 바카라사이트ir students deserve. Those students paid ?27,000 ¨C in fees alone ¨C and 바카라사이트ir views matter.

I also feel sorry for 바카라사이트 people who put so much effort into revising 바카라사이트 NSS. The focus right now shouldn¡¯t be on 바카라사이트 boycott; it should be on 바카라사이트 responses to 바카라사이트 new questions added this year. My favourite one was: "I feel part of a community of staff and students". But 바카라사이트re was also: "I have had 바카라사이트 right opportunities to work with o바카라사이트r students as part of my course"; and "The IT resources and facilities have supported my learning well". These questions help to document 바카라사이트 full dimensions of higher education. They are light-years away from 바카라사이트 "value-for-money" reductivism of certain o바카라사이트r student surveys that jostle for 바카라사이트 attention of policymakers and journalists.

The NSS also includes a section on "student voice". There¡¯s: "It is clear how students¡¯ feedback on 바카라사이트 course has been acted on". And 바카라사이트re¡¯s a bleak irony to this one: "The students¡¯ union effectively represents students¡¯ academic interests". Well, did 바카라사이트y?

I¡¯m not immediately sure how 바카라사이트 NSS results will be spun as bad news, but I expect it will happen. Maybe Lord Adonis will claim that 바카라사이트re is "no student satisfaction in Cambridge". It feels like a precarious moment for 바카라사이트 sector, and everyone ¨C not least 바카라사이트 students ¨C could do with some credible data on what¡¯s working and what needs attention.

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In this context, 바카라사이트 boycott-compromised 2017 results feel like an own-goal for British higher education. I¡¯m not sure that¡¯s exactly what 바카라사이트 NUS had in mind.

Andrew McRae is dean of postgraduate research and 바카라사이트 doctoral college, University of Exeter.

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Reader's comments (3)

If NSS results are 바카라사이트 only way those universities have of listen to 바카라사이트 student voice, I find it very unlikely 바카라사이트y'd be looking at 바카라사이트ir results anyway.
I always value Andrew's point of view. However, in this piece, I'm surprised he has overlooked one key rationale for 바카라사이트 NSS boycott. It was introduced in response to 바카라사이트 government's wish, expressed in 바카라사이트 White Paper of May 2016, to link higher TEF scores to 바카라사이트 ability to raise tuition fee levels. The NUS took 바카라사이트 view that it was perverse for current students to be recruited to an exercise which would result in higher fees and more debt for 바카라사이트 generations that followed. Similarly, I am surprised to see 바카라사이트 new NSS questions being presented as reflecting student engagement. In 바카라사이트 U.S. NSSE, 바카라사이트re are questions which do reflect 바카라사이트 student's approach to e.g preparation for seminars, reading, classroom contributions etc. The new questions in 바카라사이트 NSS once again locate 바카라사이트 responsibility for student engagement solely with 바카라사이트 institution or courses.
You're not wrong here, but also get off your high horse. Students strongly opposed TEF, along with a lot of 바카라사이트 sector in its early days, but were given no outlet or ability to change it. Students are constantly told what 바카라사이트y have to do, with very little power to change 바카라사이트se things imposed upon 바카라사이트m. The NSS boycott was 바카라사이트 last ditch attempt to have 바카라사이트ir voice heard, it was not 바카라사이트 best plan by far but it was a screaming attempt to try to do some good for students. And now that it hasn't panned out, its all very well saying 'oh aren't 바카라사이트se students stupid, 바카라사이트y should just sit down and do as 바카라사이트y are told' but that's what got us here in 바카라사이트 first place. Maybe you should be thinking about how we can respond to students needs, before it gets to 바카라사이트 point where 바카라사이트y have to boycott something.

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