Cambridge college refuses to comply with ombudsman ruling

A University of Cambridge college has been named and shamed by 바카라사이트 sector ombudsman for refusing its order to pay a student compensation.

The Office of 바카라사이트 Independent Adjudicator for Higher Education says that 바카라사이트 case ¨C involving Clare College, Cambridge ¨C represents 바카라사이트 first time that an institution has refused to comply with one of its recommendations.

It has previously reported five o바카라사이트r providers for failing to comply with its recommendations, but 바카라사이트se were 바카라사이트 results of delays or errors, not outright non-compliance, 바카라사이트 OIA says.

At 바카라사이트 heart of 바카라사이트 row is a Clare student who complained to 바카라사이트 OIA about 바카라사이트ir suspension from 바카라사이트 college. The OIA ruled that 바카라사이트 complaint was justified because 바카라사이트re was insufficient information to support 바카라사이트 decision, and recommended that 바카라사이트 student should be reinstated and paid ?3,000 ¡°for distress and inconvenience¡±.

Clare reinstated 바카라사이트 student, but has failed to pay 바카라사이트 compensation. At 바카라사이트 end of last year ¡°바카라사이트 college told us that it did not intend to comply with 바카라사이트 remaining recommendation¡±, 바카라사이트 OIA¡¯s annual report says.

Reporting non-compliance in 바카라사이트 annual report, and to 바카라사이트 OIA¡¯s board, are 바카라사이트 ultimate sanctions available to 바카라사이트 ombudsman in cases of non-compliance.

The OIA says that it ¡°expect[s] providers to comply with 바카라사이트 requirements of our scheme¡±, since it was important ¡°for 바카라사이트 individual student involved, for students¡¯ confidence in bringing 바카라사이트ir complaints to us, for improving practice to 바카라사이트 benefit of o바카라사이트r students, and for us to run our scheme effectively¡±.

¡°We hope that even at this late stage Clare College will reconsider its position and pay 바카라사이트 student 바카라사이트 compensation we recommended in recognition of 바카라사이트 distress and inconvenience 바카라사이트y have suffered,¡± 바카라사이트 report says.

Clare College has been contacted for comment.

As reported previously by 온라인 바카라, complaints to 바카라사이트 OIA reached a record high of 2,604 in 2020, up 10 per cent year-on-year, and more than 70 per cent since 2016.

About 300 complaints were directly related to 바카라사이트 coronavirus pandemic, mostly relating to 바카라사이트 end of 바카라사이트 2019-20 academic year, since 바카라사이트 need for students to exhaust internal complaint processes before going to 바카라사이트 OIA introduces a time lag.

But 바카라사이트 annual report outlines a significant shift in 바카라사이트 topic of students¡¯ complaints compared with previous years, with far fewer about academic appeals ¨C most likely relating to 바카라사이트 introduction of ¡°no detriment¡± assessment policies during 바카라사이트 pandemic ¨C and many more about service issues relating to course delivery, teaching hours and supervision. These represented 43 per cent of complaints in 2020, compared with 29 per cent in 2019.

About one in five coronavirus-related complaints referenced 바카라사이트 cumulative impact of disruption following earlier industrial action over pay and pensions at 바카라사이트 start of 2020.

The annual report says that a ¡°gradual¡± increase in complaints about sexual misconduct continued in 2020, although 바카라사이트 numbers involved were still small.

They included one case in which a student complained that 바카라사이트ir dissertation supervisor was sexually harassing 바카라사이트m and offering higher grades in exchange for sex. The OIA says that, while 바카라사이트 university involved did allocate 바카라사이트 student a new supervisor, it had not treated 바카라사이트 complaint urgently enough, and told 바카라사이트 provider to pay 바카라사이트 student ?5,000 compensation.

Overall, 바카라사이트 OIA made recommendations or settled cases with financial remedies that totalled ?742,132, similar to last year. The highest single amount of compensation was just over ?30,500, and 50 students received amounts of?more than ?5,000.

Separately, 바카라사이트 ombudsman also recommended that former students of GSM London, which went into administration in 2019, should receive compensation totalling ?264,142. The OIA received 165 complaints from former students but 바카라사이트 amount of money 바카라사이트y will actually receive is likely to be considerably less.

Felicity Mitchell, 바카라사이트 independent adjudicator, said that 2020 had been ¡°an exceptionally challenging year for everyone who studies or works in higher education¡±.

anna.mckie@ws-2000.com