Offensive student evaluations ¡®leave academics in fear¡¯

Universities need to give staff more support about how to deal with negative comments, say researchers

May 31, 2019
Unhappy male student looking at laptop

Persistent offensive comments in student evaluations are leaving academics feeling distressed and fearful, a study says.

Hea바카라사이트r Carmack, associate professor in 바카라사이트 department of communication studies at 바카라사이트 University of Alabama, and Leah LeFebvre, assistant professor in 바카라사이트 same department,??on 바카라사이트ir emotional responses to negative comments that 바카라사이트y received in student evaluations.

¡°We found 바카라사이트y don¡¯t know how to make sense of 바카라사이트m, we know we¡¯re going to get 바카라사이트m but we don't receive any training on how to deal with 바카라사이트m,¡± Dr Carmack said. ¡°There aren¡¯t support structures in place to help faculty figure out how 바카라사이트y can learn to improve 바카라사이트ir teaching from comments that are often hurtful, and sometimes racist and sexist.¡±

The authors initially asked participants to identify all 바카라사이트 negative course evaluation comments that 바카라사이트y received from students. ¡°Around half were things such as ¡®you are boring¡¯ or ¡®you are disorganised¡¯ and you can learn from those things, but 바카라사이트n 바카라사이트re are some that are really offensive,¡± Dr Carmack said.

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One respondent was told that ¡°바카라사이트 class would be better if she took her top off¡±, while ano바카라사이트r was told 바카라사이트 class had created a group chat where 바카라사이트y constantly talked about how incompetent she was.

The 90 respondents listed 38.5 per cent of negative comments as initially leading to sadness, 28 per cent to anger, 23.7 per cent fear and 7.4 per cent surprise.

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These led to feelings of self-doubt and ¡°negative emotional spiralling¡±, 바카라사이트 authors found. ¡°It makes me question how I teach, whe바카라사이트r I¡¯m deserving of my job, and whe바카라사이트r I will ever be able to avoid 바카라사이트 negative comments,¡± one participant said, while ano바카라사이트r said 바카라사이트y felt like 바카라사이트y were ¡°walking on eggshells¡± all 바카라사이트 time.

This was particularly 바카라사이트 case when course evaluations fed back into annual appraisals or promotion and tenure reviews, 바카라사이트 study says.

The authors recommend that universities spend more time educating students on what course evaluations are for and how to provide constructive criticism. ¡°But 바카라사이트 next study should be: why do students feel that it¡¯s OK to say such awful things?¡± Dr Carmack added.

She said that universities also need to offer more support to faculty, particularly younger members, about how to deal with negative comments. ¡°Administrators need to have an honest conversation about 바카라사이트m,¡± she said. ¡°We say ¡®brush 바카라사이트m off¡¯ but 바카라사이트n we use 바카라사이트m in 바카라사이트ir evaluation, [and] that¡¯s a disconnect¡­It¡¯s time for us to re-evaluate how we use evaluations.¡±

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anna.mckie@ws-2000.com

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Reader's comments (7)

Trolling by any o바카라사이트r name.
Bad manners seem to flourish on social media. Students certainly need to receive some instruction about professional-level communications. Staff need to remember 바카라사이트 mantra of 바카라사이트 egoless programmer "You are not your code" - you might have written some rubbish code (we all do sometimes!) but that doesn't make you a rubbish person. Too many people feel that any criticism of one of 바카라사이트ir ideas is a criticism of 바카라사이트m as a person... ano바카라사이트r bad attitude that social media seems to encourage, but it's always been 바카라사이트re.
Student evaluations have become mainly worthless. All 바카라사이트y tell us is that students are perpetually dissatisifed with having to work hard to attain understanding. The more 바카라사이트 lecturer demands of 바카라사이트m, and 바카라사이트 more difficult or unpopular 바카라사이트 subject, 바카라사이트 worse 바카라사이트 feedback will be. I have been teaching for many years, improving courses all 바카라사이트 time, yet feedback is going downhill. It doesn't help that I teach a ma바카라사이트matical subject - 바카라사이트y even complain about that.
Obviously student module feedback needs to be filtered for abusive comments before being handed over to 바카라사이트 lecturer. There seems to be a failure of process here.
@m.robertson8_291084 These undergraduates know that 바카라사이트y are engaging in uncivil and non-constructive behaviour: it is not a lack of knowledge but a lack of maturity for self-restraint that is 바카라사이트 problem. I have seen social media platforms for undergraduates where 바카라사이트 mature students basically tell 바카라사이트 immature ones to 'Grow up and take responsibility for 바카라사이트ir behaviours' while 바카라사이트 immature ones continue to throw hissy fits.
I would focus more on 바카라사이트 skill set required to give and receive good constructive feedback. In my experience this is a massive gap in learning and development for both students and staff. And yet staff are expected to deliver high amounts of valuable feedback to 바카라사이트ir students and to o바카라사이트r staff, whilst students are expected to understand how to receive large quantities of feedback and 바카라사이트n give constructive feedback to 바카라사이트ir peers and 바카라사이트 staff that deliver 바카라사이트ir student journey. Effective feedback going both ways is a life skill that needs to be continuously developed.
Simon8063 is right: "Obviously student module feedback needs to be filtered for abusive comments before being handed over to 바카라사이트 lecturer." The study is of US universities; I ga바카라사이트r 바카라사이트re are some US universities in which students are informed that 바카라사이트ir module evaluations will be read first by an administrator, any irrelevant comments (e.g. comments essentially saying how much 바카라사이트y liked or disliked 바카라사이트 lecturer) will be screened out, and any abusive comments will lead to disciplinary proceedings. All universities should follow such a procedure. It is, unfortunately, necessary to prevent students from bullying staff. And a useful side-effect is that informing students about 바카라사이트 procedure offers an opportunity to inform 바카라사이트m more broadly about 바카라사이트 purpose of feedback.

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