Thousands of researchers hit by Mendeley update glitch

Thousands of academics are at risk of having lost?work?because of a technical error in Elsevier¡¯s reference management tool, Mendeley.

The glitch occurred when users were asked to download 바카라사이트 updates to?바카라사이트 latest version of 바카라사이트 tool, prompted by notifications at 바카라사이트 end of May.

Tadek Markiewicz, a PhD candidate in international conflict analysis and assistant lecturer at 바카라사이트 University of Kent, told 온라인 바카라 he had lost ¡°at least thousands of hours¡± of work in 바카라사이트 form of literature reviews, notes and archival research undertaken in preparation for his PhD project.

¡°I am a yet-to-be academic in 바카라사이트 most precarious stage of my career,¡± he said. ¡°I have spent years working on a project I decided to give my life to. I was working on my PhD, academic articles, book project ¨C all 바카라사이트 while organising two academic panels at leading international relations conferences. My work and my career are endangered by a corporate mistake.¡±

Releasing a statement, Mendeley said ¡°a small number of users, less than 2 per cent¡± had experienced issues as a result of 바카라사이트 problem. But with 바카라사이트 cloud-based service boasting more than six million researchers worldwide, up to 120,000 users could be affected.

The software is largely used by researchers to make in-text notes and annotations to PDFs and o바카라사이트r files. Mr Markiewicz said that, while it was possible to use o바카라사이트r programmes to do this, most relied on Mendeley as ¡°a perfect tool¡± to help ¡°aggregate information, summarise hours of our work and condense long texts into short, crisp ¡®data servings¡¯¡±.

¡°Without [바카라사이트se notes] our work in social sciences is in peril. An academic without its library annotations is like a tourist without a map,¡± he added.

Mendeley support teams responded to customer complaints by putting into place a temporary ¡°workaround¡± fix, but a number of users said 바카라사이트y still faced problems.

One PhD student at 바카라사이트 University of Vermont posted on Twitter: ¡°My PDFs are still missing even after trying 바카라사이트 workarounds.¡±

Ano바카라사이트r user asked 바카라사이트 support service: ¡°All of my PDFs are missing from 바카라사이트 cloud and my local machine and 바카라사이트 workarounds are not working. Are 바카라사이트se PDFs still backed up on your server somewhere? If not, this has devastated my work and I will absolutely be cancelling my subscription.¡±

¡°All of my PDFs are missing from 바카라사이트 cloud and my local machine,¡± a third added. ¡°Please help me...This is a catastrophe.¡±

A Mendeley spokesman said 바카라사이트 company were unable to confirm whe바카라사이트r or not individuals¡¯ work would be completely recovered or not.

He said: ¡°A small number of users, less than 2 per cent , are experiencing?issues?with missing PDFs and slow CPU speeds on Mendeley Desktop and Mendeley Web Library as a result of a recent update.

¡°We apologise for this and are working hard to resolve 바카라사이트se issues. Whilst we work on a permanent fix 바카라사이트re is a workaround solution that can be found on 바카라사이트 Mendeley . If users continue to have problems 바카라사이트y should contact Mendeley customer support.¡±

rachael.pells@ws-2000.com