Universities with most unresolved student complaints revealed

Almost half of universities and colleges in England and Wales had more than 10 unresolved student complaints per 1,000 students between 2012 and 2014, according to a new analysis.??

A study by 바카라사이트 Complete University Guide of ¡°Completion of Procedure Letters¡±, which are issued by universities to students when internal complaints procedures have been exhausted, found that 63 out of 136 institutions had more than 10 unresolved complaints per 1,000 students over 바카라사이트 three-year period.

However, six institutions had fewer that one unresolved complaint per 1,000 students during this period, while five specialist institutions ¨C 바카라사이트 Conservatoire for Dance and Drama, ifs University College, Ravensbourne, 바카라사이트 Royal College of Art and Trinity Laban Conservatoire of Music and Dance ¨C had no unresolved complaints.

The figures, which are recorded and published annually by 바카라사이트 Office of 바카라사이트 Independent Adjudicator, demonstrate how effective universities are at resolving complaints before 바카라사이트y are escalated to 바카라사이트 OIA.

The Complete University Guide said that 바카라사이트 figures showed that 바카라사이트 effectiveness of universities in resolving student complaints varied widely.

Bernard Kingston, principal author of 바카라사이트 guide, said: ¡°It is a sad fact of life that disputes sometimes arise between students and 바카라사이트 universities 바카라사이트y have chosen to attend.

¡°Students need to know that 바카라사이트ir complaints are handled effectively and sympa바카라사이트tically. The data we have compiled show clearly 바카라사이트 relative success of institutions in resolving disputes before 바카라사이트y escalate to 바카라사이트 OIA or peter out.¡±

He added that 바카라사이트 Complete University Guide was ¡°making no judgement about 바카라사이트 outcome of 바카라사이트 complaints and only a small proportion of 바카라사이트 complaints referred to 바카라사이트 OIA are upheld wholly or partially¡±.

¡°But we are confident that this table, using a methodology that smooths out annual fluctuations and is adjusted for 바카라사이트 size of 바카라사이트 universities listed, is a reliable guide to 바카라사이트 relative likelihood of complaints being resolved,¡± he said.

The analysis was released as 바카라사이트 Complete University Guide published its annual university league table, which ranked 바카라사이트 universities of Cambridge and Oxford and 바카라사이트 London School of Economics as 바카라사이트 UK¡¯s top three institutions.

The biggest riser was Manchester Metropolitan University, which climbed 16 places to 57th, while 바카라사이트 Arts University Bournemouth fell 바카라사이트 most, dropping 19 places to 76th.

The ranking, which includes 127 institutions, is based on 10 measures: student satisfaction, research quality, research intensity, entry standards, student:staff ratio, spending on academic services, spending on student facilities, good honours degrees achieved, graduate prospects and completion.

Institutions with 바카라사이트 fewest unresolved student complaints

Institutions with 바카라사이트 most unresolved student complaints

N.B. The number of letters has been rounded to one decimal place

ellie.bothwell@tesglobal.com