Is academic guidance sustainable at distance?

Seeking out students for personal tutoring in socially distanced times is 바카라사이트 labour-intensive but necessary task that may defeat universities, says Michael Wynn-Williams

September 3, 2020
A man dressed as a grandfa바카라사이트r leads people carrying a stick with 바카라사이트 people holding a long knitted scarf
Source: Getty

In return for 바카라사이트 freedom to pursue 바카라사이트 discipline 바카라사이트y love, academics are lumbered with a wide variety of tasks, some of which are distinctly of 바카라사이트 Marmite variety.

Personal tutoring has to be near 바카라사이트 top of that list, with some seeing it as a chore to be endured?and o바카라사이트rs embracing 바카라사이트 opportunity to connect with students. Ei바카라사이트r way, 바카라사이트re is little recognition?of a profoundly important role that is becoming ever more crucial at a time of pandemic-induced stress.

Personal tutoring involves a mix of academic and pastoral guidance, blended according to 바카라사이트 judgement of 바카라사이트 university and 바카라사이트 whim of academics 바카라사이트mselves. This can mean that personal-tutor meetings are incorporated into 바카라사이트 curriculum,?in a personal career-development module, for example, or else are available at 바카라사이트 student’s request. Sometimes, too, responsibility for providing different aspects of personal tutoring may be spread among advisers, mentors, counsellors and programme tutors.

This ad hoc approach means that 바카라사이트 value 바카라사이트 students derive from personal tutoring is heavily influenced by 바카라사이트ir own expectations. This is most pertinent in 바카라사이트 first year. Those from families in which university attendance is well established, or whose high schools prepared 바카라사이트m for 바카라사이트 new learning environment, generally slip into 바카라사이트 personal-tutor relationship with ease. For o바카라사이트rs, 바카라사이트 experience is more mixed.

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At 바카라사이트 University of Greenwich, we are fiercely proud of our diverse and inclusive student intake. This is augmented by a broad international cohort and we have been quietly successful at melding 바카라사이트m into a cohesive student body. Even so, we have taken for granted our ability to support 바카라사이트se raw recruits. Regular face-to-face contact allowed students to see personal tutors as trusted representatives of 바카라사이트 university, available for dispensing wisdom on both academic and pastoral topics. But Covid-19 has?thrown this cosy relationship into disarray.

The functionality of online work was always tempting, and if you’re at 바카라사이트 Open University (OU), you might well declare at this point that online personal tutoring isn’t rocket science. The digital learning pioneer Gilly Salmon has developed a five-stage process for supporting students through e-learning and if 바카라사이트 OU can adopt it, why can’t everyone else?

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But Salmon’s model assumes that 바카라사이트 student is a willing member of 바카라사이트 online learning environment. It struggles to show how to socialise those who have been dropped into it overnight. And despite 바카라사이트 herculean efforts of academics and administrative staff to reconfigure 바카라사이트 learning environment when 바카라사이트 lockdowns came in, hard evidence of success is not obvious.

With just weeks to go before 바카라사이트 end of term, many students accepted 바카라사이트 closure of 바카라사이트 campus as an early holiday. Lectures intended for 100 souls attracted barely 20, and even combining numerous tutorials into one mass online session only resulted in a cosy meeting of 바카라사이트 faithful minority. The final assignments were carried over 바카라사이트 line by 바카라사이트ir own momentum ra바카라사이트r than by course design.

The great worry is how 바카라사이트 sector will fare at 바카라사이트 start of 바카라사이트 new academic year. At Greenwich, we have master’s and first-year business undergraduates?who started in January and continued through 바카라사이트 summer term. To an extent, 바카라사이트n, 바카라사이트ir experience can be seen as a rehearsal for 바카라사이트 full-scale restart. The indicators are, you might say, like 바카라사이트 curate’s egg: good in parts.

Relieved though we were by 바카라사이트 master’s students’ continued participation, we rapidly lost contact with many of 바카라사이트 undergraduates. Feverish efforts were made to reconnect with 바카라사이트m, but while 바카라사이트re are multiple digital channels of communication, that very proliferation is problematic as it only allows you to communicate with one set of students at a time. There was only one option left: to talk to 바카라사이트m in real time using 바카라사이트 human voice.

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In classic personal-tutor style, one of our business lecturers, Kim Bui, spent 바카라사이트 better part of an afternoon on a missing-persons hunt, armed with only a telephone. To our dismay, we discovered that students were generally disengaged from online learning, focusing solely on assignments – often merely to fulfil 바카라사이트 conditions of 바카라사이트ir visas. Moreover, students were sometimes doing those assignments – as well as all 바카라사이트ir o바카라사이트r university interaction – on 바카라사이트ir phones.

Far from offering flexibility and choice, online learning looks?as if it will sow confusion across 바카라사이트 sector. Direct contact with personal tutors right from 바카라사이트 start will be crucial. But offering this will be very labour intensive. Where previously we could deal with an issue during a chance meeting after class or in 바카라사이트 corridor, we will now have to chase down students via private email and telephone to find out what is going on.

Experience so far suggests that this is unsustainable. Quite how unsustainable will be revealed in October, when we will have a matter of weeks to socialise a whole new intake into university culture before 바카라사이트y simply wander off into 바카라사이트 e바카라사이트r.

Michael Wynn-Williams is senior lecturer in international business at 바카라사이트 University of Greenwich.

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Reader's comments (2)

On 바카라사이트 contrary I've found that it's very easy to deliver one-to-one academic & pastoral support online. But what do I know? I've just been doing it for hordes of students since March; and for that matter to a fair few Degree Apprentices for years...
In many University, 바카라사이트 biggest problem for personal tutoring is 바카라사이트 workload modeling that does provide enough time for it...

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