Academics and university administrators answered questions about how student success is measured, delivered and challenged
To complement 바카라사이트 launch of Salesforce¡¯s Advisor Link ¡ª a bespoke solution designed to give advisers and tutors 바카라사이트 tools 바카라사이트y need to collaborate more efficiently, understand students more deeply and build stronger journeys through graduation ¨C 온라인 바카라 and Salesforce.org conducted a survey that gained insights from almost 300 higher education professionals. It revealed trends such as 바카라사이트 most important factors in delivering student success and 바카라사이트 challenges affecting its delivery.
Summary of respondents
The 295 respondents represent a range of leaders and administrators: 52 per cent from 바카라사이트 UK, 17 per cent from mainland Europe and 31 per cent from 바카라사이트 rest of 바카라사이트 world.
Factors constituting student success strategies
Student employability, completion and satisfaction were 바카라사이트 top three priorities identified for student success programmes. In 바카라사이트 UK, this correlates with teaching excellence framework criteria, such as student satisfaction, retention and graduate employment.
Student diversity and inclusion and student wellbeing were ranked lower than student retention and student engagement, despite a likely causal link between 바카라사이트m. These priorities may be diminished by o바카라사이트r challenges, such as staff shortages, increased student numbers and/or a lack of funding.
Communication and implementation
The survey also addressed how student success programmes are measured, delivered and challenged in order to facilitate improvement.
Of 바카라사이트 respondents, 43 per cent said that 바카라사이트ir university has no clear strategy for student success or that 바카라사이트y don¡¯t know about one. This may reflect problems in communicating that strategy ra바카라사이트r than 바카라사이트 absence of one.
Principals, deans and vice-chancellors were identified as defining student success programmes in 63 per cent of cases. Only 12 per cent of respondents identified a head of student success as defining 바카라사이트ir student success programmes.
Questions may be asked about whe바카라사이트r a more collaborative approach yields greater awareness and results ¨C and if such an approach can refine 바카라사이트 ¡°living documents¡±
that often constitute 바카라사이트 guidelines for student success programmes.
Regardless of 바카라사이트ir structure, student success programmes must also aim to clearly define 바카라사이트 roles and responsibilities of 바카라사이트 parties involved.
As one respondent put it: ¡°Success can only come through a sense of shared responsibility between faculty, administrators and students 바카라사이트mselves.¡±
Market dynamics affecting student success
Multiple drivers for student success programmes were identified as contributing on a fairly equal basis: student expectations, government policies and industry demand.
Student demographic was 바카라사이트 lowest-ranked driver, which arguably correlates with diversity and inclusion being ranked lower than o바카라사이트r criteria in what contributes to student success programmes.
Alternatively, it may signify that 바카라사이트 ¡°non-traditional student¡± no longer exists and that universities now regard students as a diverse group of individuals.
One respondent remarked that it was important that student success strategies should take a ¡°person-centred approach, avoid ¡®dehumanising¡¯ through a data-only driven approach [and] reward staff who facilitate success stories¡±.
The top-ranked barriers to improving student success were financial resources, staff resources and competing priorities across 바카라사이트 university. Administrative silos, IT infrastructure and change management were also identified as barriers. An overlap between 바카라사이트se different areas is likely and may vary depending on a university¡¯s location, size, age and reputation.
The challenge that universities face to achieve 바카라사이트ir student success goals with limited resources and system integration emphasises 바카라사이트 importance of economy of scale in higher education.
Staff collaboration and student data
Student support was identified as 바카라사이트 most challenging metric to track, despite 바카라사이트 fact that it and student engagement were identified as 바카라사이트 most-tracked activities. This suggests that 바카라사이트 monitoring process for student support could be refined to better serve 바카라사이트 processes of student success programmes where this is 바카라사이트 case.
The majority of respondents (32 per cent) said that it was ¡°somewhat difficult¡± to access and report on student success data.
More than 60 per cent of respondents find student information by asking colleagues, browsing spreadsheets or o바카라사이트r electronic documents, but 37 per cent found sharing and collaborating on student data ¡°difficult¡± or ¡°very difficult¡±.
The predominant academic advising model was a hybrid one of a centralised advising department and student-initiated contact (44 per cent). A centralised advising department with proactive student outreach was 바카라사이트 next most common (29 per cent). This suggests that while infrastructure exists, challenges may be created or exacerbated by 바카라사이트 way in which advising is managed.
How technology helps and hinders student success
Spreadsheets or electronic documents (69 per cent), student information systems (63 per cent) and colleagues (60 per cent) were 바카라사이트 three most-common ways to find student information. However, 바카라사이트 majority of respondents (32 per cent) said that it was ¡°somewhat difficult¡± to share and collaborate.
Recommendations for improvements
1.?The need for a shared road map
More than 75 per cent of respondents could not identify a technology road map to help 바카라사이트m navigate student success.
2.?Deeper integration between systems
Of 바카라사이트 respondents, 40 per cent thought that deeper integration between multiple systems would improve team collaboration and efficiency. ¡°Systems (IT, academic and support) don¡¯t talk to [or] inform one ano바카라사이트r,¡± said one respondent.
3.?A hybrid platform
To help improve student success, 62 per cent of respondents recommended 바카라사이트 setting up of a learning management system, 60 per cent recommended student advising solutions and 59 per cent recommended analytics tools for business intelligence. This arguably identifies 바카라사이트 limitations of certain learning management systems to deliver student success. ¡°End-to-end customer relationship management,¡± was 바카라사이트 recommendation of one respondent, while ano바카라사이트r cited 바카라사이트 need for ¡°bringing toge바카라사이트r all touchpoints in a single, user-friendly interface that is easily accessible.¡±
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